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Privacy Policy

Effective July 2020

This Policy describes the privacy practices of Lowell Farms (“”Lowell” “LowellFarms.com” “Company” or “We”) and how we collect, use, maintain, and disclose personal information that we collect from you through the LowellFarms.com website (the “Website”).

This Policy does not apply to information collected by any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website.

By accessing or using the Website, you signify your acceptance of the Policy, as well as our Terms of Use . If you do not agree to our Terms of Use, please do not use the Website. This Policy may change from time to time (see Changes to Our Privacy Policy, below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

What Types Of Information Do We Collect At This Site And How Do We Use That Information?
We collect information that alone or together with other information in our possession could be used to identify you (“Personal Information”) as follows. 


Internet-Related Information Gathered Passively
We collect Internet-related Information from visitors to our Website, including the referring URL, your IP address, which browser you used to come to the Website, the country, state, or province you are located in, the pages of our Website that you viewed during your visit, and any search terms entered on our Website.  In addition, for mobile users, we gather information on your mobile device and operating system.  We also track users’ traffic patterns throughout their online sessions, including which pages or specific URLs you view while using the Website. We gather this information for the purposes of system administration, such as to diagnose problems with our servers and software, to gather broad demographic information, to monitor the level of activity on our Website, and to administer our Website.  We may share aggregated statistics about pages viewed on our Website, demographic information, and sales and other shopping information with third parties such as our web design vendor to enrich your visitor experience.


Actively Collected Personal Information You Provide
Users who register for mailing lists on our Website will receive the option to receive newsletters, promotions, and other special benefits. We may collect names, email addresses, telephone numbers, and mailing addresses from such users.  Registered users will receive additional announcements from us about products, services, special deals, and a newsletter.  Out of respect for the privacy of our users, we present the option to not receive these types of communications.  If you do provide information about yourself by registering for a mailing list, ordering a product, filling out a survey, entering a promotion (including contests, sweepstakes, offers, and rebates), or otherwise voluntarily telling us about yourself or your activities, we will collect and use that Personal Information to respond to your request, and for other business purposes, including identifying consumer preferences and improving our products and services and the content of this Website. We may also contact you by email, regular mail, text message, or telephone from time to time with information about our new products and services, special offers, upcoming events, and changes to this Website. If you do not wish to be contacted by all or any of these methods, you may let us know by sending an email message to us at [email protected] or by clicking on the opt-out link on our email messages. Please be sure to give us your exact name and address, and your detailed request so we can respond appropriately.

Do We Collect Information Using Cookies And Other Technologies?
Cookies- When you visit this Website, we leave a "Cookie" in the memory of your Web browser. The Website will only function properly if Cookies are enabled.  This Website uses session Cookies to authenticate you as a user and display content that is relevant and specific to you. Cookies are very small files that store information about your visit to and use of this Website. Most major commercial Internet Websites use them and they make your Internet-surfing more useful and less time-consuming for you because they store information that is reusable each time you visit this Website, such as birthday and other preferences you have chosen to share with us. Cookies cannot access and read the files on your hard drive and cannot be used as a virus. They do allow us to provide information and products that are more meaningful to you without asking you the same questions every time you visit us. We also use Cookies to track your visit to our Website to collect aggregate data.  However, this information will only be used for analytical purposes and will be limited to the minimum necessary to perform the analysis.  We hope you will want the better service that Cookies allow, but if you prefer, you can set your browser to refuse Cookies. However by doing that, it may affect your ability to use some of the products, services, and features available on the Website. 

Internet Log Files - Lowell and our third party web analytics vendor may maintain log files which contain IP addresses.  An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider.  In general, we use log files to monitor traffic on our Website and to troubleshoot technical problems.  

Analytic Metrics Tools - Lowell uses third party proprietary analytics metrics technologies such as Google Analytics to collect non-personal information when you use our online products and services on your personal computer or mobile device.  These tools and technologies use server log files, Cookies, and other tracking technologies to collect and analyze broad demographic information about the visitors to our Website. 

Payment Information
If you are paying for goods or services that you purchase on the Website, you may be asked to provide certain “payment information”, which includes, but is not limited to, your credit or debit card number, card expiration date, CVV code, check payment information, and billing/payment account address.  When you make or verify purchases on the Website, you may be required to input some or all of this information.  It may appear that we are collecting this payment information directly, but the payment information is provided to a third-party payment processor which has embedded its payment portals on the Website.  We may receive only limited payment information from that third party to verify purchases or for fraud prevention.  We are not responsible for any payment information held by that third-party payment processor, and encourage you to review that third-party payment processor’s privacy policy.

How Can Your Information Be Shared?
If you provide us with your consent, we may share your Personal Information with our affiliates and business partners with whom we have joint marketing arrangements. If you do not want us to share your Personal Information with our marketing affiliates and business partners, then please let us know by contacting us at [email protected].

We employ other companies to perform certain functions on our behalf, such as fulfilling orders, delivering packages, and services related to the design, maintenance, analysis, and improvement of this Website and our database and related systems. These companies have access to your information. Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law. Lowell will also assign, sell, license, or otherwise transfer to a third party your name, address, e-mail address, member name, and any other Personal Information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the Lowell service, or the assets, business, or stock of Lowell.

You Must Read The Privacy Policies Of Third Party Websites
On this Website, we may provide as a convenience to you links to other sites, including sites operated by us, our partners, associates, or independent third parties such as Facebook, Twitter, or Youtube. These links are provided as a convenience to you. The fact that we link to a site is not an endorsement, authorization, or a representation of our affiliation with that third party.  Each site has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each site's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a site operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.

Children’s Privacy Protection
The Website is intended for general audiences ages twenty-one (21) and over, and we do not knowingly seek or collect personal information from person’s under the age of twenty-one (21). In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age thirteen (13) without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a child, please contact us using our above contact information.

Your California Privacy Rights
Where provided for by law and subject to any applicable exceptions, California residents may have the right:

 ·      To know the categories of Personal Information that Lowell has collected about you, the business purpose for collecting your Personal Information, and the categories of sources from which the Personal Information was collected;

·      To access the specific pieces of Personal Information that Lowell has collected about you;

·      To know whether Lowell has disclosed your Personal Information for business purposes, the categories of Personal Information so disclosed, and the categories of third parties to whom we have disclosed your Personal Information;

·      To have Lowell, under certain circumstances, delete your Personal Information; and

·      To be free from discrimination related to the exercise of these rights.

If you would like to exercise any or all of these rights, you may do so by contacting us. Your authorized agent may submit requests in the same manner. After we receive your request, we may request addition information from you to verify your identity.

Please contact us if you have questions or to request access to an alternative format of this Privacy Policy.

 

Right to Opt Out
You have the right to opt out of receiving future marketing, promotional, or emails from us by following the instructions set forth in any such emails.  Even if you opt out of such communications, we may nevertheless transmit non-promotional communications to you, such as communications concerning ongoing representations or business relationships.  We may not accommodate a request to change information if we believe that the requested change would violate any law or legal requirement or cause the information to be incorrect.

Data Security, Retention, and Storage
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We retain personal information and other information for a reasonable amount of time as permitted by law.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You shall be responsible for all uses of your membership, whether or not authorized by you. You agree to immediately notify Lowell of any unauthorized use of your user name or password by contacting us at [email protected].

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy
WE RESERVE THE RIGHT TO CHANGE OR UPDATE THIS POLICY AT ANY TIME. IF WE DO SO, WE WILL UPDATE THE EFFECTIVE DATE ABOVE, POST A NOTICE THAT WE ARE CHANGING OUR PRIVACY POLICY, AND/OR SEND AN E-MAIL MESSAGE TO PREVIOUSLY REGISTERED VISITORS.

What To Do If You Have Questions Or Concerns About Your Information, Or If You Need To Contact Us?

If you need information or have any questions or concerns about this Privacy Policy or our use of your Personal Information, or wish to review all of your Personal Information, you may contact us via e-mail [email protected].